FAQ

Rates and tickets

I booked a trip online: What do I have to do to get the ticket?
The ticket will be sent immediately by e-mail to the address given at the time of booking. 

I did not receive my ticket by e-mail, what can I do?
If you have not received your ticket by email, you can resend it directly from your personal are to the email address you provided when booking. To access your personal area and send your ticket, you must log in to your MOBY Card account.
Login or registration

Can I show my ticket, which I have received by mail, directly via my smartphone at the port?
Of course, you can show your ticket directly on your smartphone when you arrive at the port. On embarkation, the check-in staff will scan the barcode of your ticket.

I did not receive my ticket by e-mail, what can I do?
Please contact Moby Lines Europe, Mail info@mobylines.de.

How can I apply the special discount rates?
Moby Lines special discount rates are displayed automatically. The booking system calculates the offer with the most favorable, available tariffs on the selected crossing.

How can I get an invoice for my booking?
You can request the invoice directly during the booking process before you enter the payment details. Please always remember to tick the box "request invoice" and provide all necessary information. For subsequent billing, please contact Moby Lines Europe, Mail info@mobylines.de

I need to request a ticket refund
Please fill in the form to send us a refund request. A request for refund is possible for the following reasons:

• If you have already made a change or cancellation to your ticket purchased online that resulted in a refund to you;
• If your departure has been cancelled due to bad weather conditions;
• If you did not arrive in time for embarkation and missed your ship (refundable part:port taxes).

Data and insurance

Has the passenger data and license plate numbers have be correct?
Yes, in accordance with the safety regulations, passenger information (First name and surname, place of birth and date of birth, ID / passport number of non-EU nationals) as well as the license plate number must be correct on the ticket. Otherwise, authorities responsible for inspections may refuse access to ports as well as embarkation.
Please remember that a valid identification document must be presented for each passenger, including minors.

What is insurance?
In cooperation with Hanse Merkur Reiseversicherung AG, Moby Lines offers travel cancellation insurance, which reimburses cancellation fees in case of an accident, illness etc. You can purchase this insurance during the booking process. The exact contents can be viewed on the insurance page.

Online ferry bookings

How can I get a quotation?
You can get a quote and buy your ticket directly on our website. You can easily find the best fares by comparing the company's numerous departures in our offer calendar. Switch to the departure calendar now.

How much does the online purchase cost?
The online purchase implies the cost of the ticketing of € 5 for each departure.

When can I book online?
Tickets can be purchased online anytime, purchased up to 2 hours before departure to Sardinia, Corsica and Sicily and up to 30 minutes before departure to Elba, the Tremiti Islands and for the connection between Sardinia and Corsica on the Santa Teresa di Gallura - Bonifacio.

How do I pay for the online booking?
An online booking can only paid with a Visa, Visa Electron, Mastercard, American Express, Diners Club credit cards as well as with Paypal and Skrill. The amount will be charged to your credit card immediately after booking. If you cannot use any of these payment methods, please contact your travel agent or Moby Lines Europe, Mail info@mobylines.de. 

Can I make a reservation over the internet but pay in a travel agency or in the port?
No, unfortunately this is not possible. The ticket will only be issued if you pay directly by credit card, Paypal or Skrill when booking online. If a successful payment is not made, your booking will not be confirmed and your data will be discarded, subsequent payment is not possible.

I entered my credit card number correctly, but the system gives me an error message. Why?
Maybe you did not enter the credit card number correctly.
Please enter the number without spaces or minus signs.
If you need help with making an online payment, please contact our reservation center by email at info@mobylines.de. 

MOBY Card

What are the advantages of the Moby Card?
You can book your holiday faster, change your bookings up to 24 hours before departure on our website, e-mail your ticket again and at the same time earn lots of points. You will receive MOBY coupons that you can use for MOBY routes to Sardinia, Corsica or Elba Island, as long as there is availability for this promotion.
Also, on board you can earn additional points in the restaurants, self-service restaurants, bars and shops: You will receive 1 Moby Card point for every 5 € paid by showing your Moby Card number. You will also receive a 15% discount on purchases in the shops (excluding magazines, newspapers and books).

How many points do I have to collect to receive a MOBY coupon?
A MOBY coupon can be created from at least 100 MOBY Card points.

How do I receive the MOBY Coupon?
You can create a coupon yourself in your MOBY Card Account. If you need help, please contact: Moby Lines Europe,  Mail info@mobylines.de.

How do I add my Moby Card to receive the point credit for a booking?
If you have registered with your Moby Card Account before payment, the points will be automatically credited after the ticket has been used. Otherwise, you can add the Moby Card booking to your points account.

I have always used the MOBY Card number when booking, but the points are not listed yet, why not?
Points will be credited after the ticket has been used, after every single departure.