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COMPLAINTS

Within two months from the date on which the service was provided or should have been provided, the passenger can file a complaint by filling out the following form or sending a registered letter to the following address: Moby S.p.A. Via Larga 26 Milano 20122 using the paper form. Download the form.
The final response to the complaint is provided within two months of receiving it.

Please note that two separate requests must be made for return tickets.

1. Complainant's data
2. Information about the user (if different from the complainant) and about any other passengers
3. Trip datails
4. Reason for the complaint
  Ticket issuance / contractual conditions or disadvantageous tariffs
  Rights of people with disabilities and people with reduced mobility
  Information in the event of cancellations or late departures
  Travel information
  Information about passenger rights
  Alternative transportation or refund for canceled or late departures
  Support for canceled or late departures
  Late arrival and request for financial compensation
Select how you want to receive compensation, if due:
 Coupons or other services
 Credit card
 Transfer
  Late arrival and request for financial compensation
  Further Information
5. Description
6. Appendices
Please attach documents below as attachments to the complaint.
Attachments can only be accepted in the following formats: PDF, JPG, GIF, PNG and BMP.
The size of each attachment must not exceed 1.5 MB.

The complainant's identity card

If the complaint is submitted by another person, please enclose the power of attorney.

Please add additional materials below that you would like to include with your complaint.

  I agree Data protection guidelines
NOTICE TO PASSENGERS

Passengers are advised that, only after presenting a complaint to Moby S.p.A. - Largo Augusto 8, 20122 Milano and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:

To know more visit www.autorita-trasporti.it

We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with MOBY regarding tickets or other services you have acquired as a consumer. This platform is available here.

If the passenger does not receive a response to the complaint within the above-mentioned deadline, he may use the out-of-court dispute resolution procedure and file a complaint with the Traffic Regulation Authority in a second instance.

In the event of a delay in the transport company's response to the complaint, the passenger is entitled to automatic compensation in accordance with point 5 of Resolution No. 83/2019 of the Transport Regulatory Authority, which is available at the following link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf